Frequently Asked Questions

  

What is the estimated delivery time for an order?

If the ordered product is on stock, it will typically take 2-3 days. Otherwise the estimated delivery time is approximately 7 days.

Do you offer Click & Collect?

Unfortunately not yet possible as we are working with a secured Logistic Centre without customer service. However, we are constantly exploring new ways to improve our services and may offer this option in the future. 

Is it possible to get information over the phone?

We regret to inform you that we do not have a live telephone information line. However, you can contact us in writing via info@cooproastery.com.au. Alternatively, you can use the green chat interface on our online store and we will respond to your queries promptly. Please ensure that you provide your email address while using the chat function.

Can I make a purchase without placing an order?

Unfortunately, that is not possible. Kindly place an order for the desired product on our online store, and we will keep you informed about every step of the purchase process.

Do you ship internationally to overseas?

We're sorry, but we do not ship to international destinations for orders placed online.

 

If you have any additional questions, please feel free to reach out to us via email at info@cooproastery.com.au or through the green chat feature on our main page. We're always here to help.